Urgent appointments
If you need an urgent appointment for today or tomorrow (Monday to Friday):
- Use our online tool – available Monday to Friday, 8am to 6:30pm. Contact us here.
- When you get in touch, we’ll ask a few quick questions to understand how we can help.
- If you’re unable to use the online tool, you can call us on 0115 932 5229 or visit the surgery. A receptionist will complete the online form on your behalf.
We’ll use the information you provide to connect you with the most suitable doctor, nurse, or health professional.
Routine appointments
For routine appointments within the next 7 days:
- Please use our online tool – Monday to Friday, 8am to 6.30pm. Contact us here.
- We’ll ask what you need help with to ensure you see the right professional.
- If you’re unable to use the online tool, you can call us on 0115 932 5229 or visit the surgery. A receptionist will complete the online form on your behalf.
Please note: appointment availability may vary.
For other appointments, such as contraceptive reviews, smear tests (cytology), wound checks, blood pressure checks, and similar, please use the Questions and Admin tool on Rapid Health, or contact the practice by phone or in person.
Your appointment
No matter how you book, you may be offered a consultation:
- By phone
- Face to face at the surgery
Phone consultations are often quicker and more flexible, helping you get the care you need sooner.
Cancelling or changing an appointment
You can easily cancel or reschedule by:
- Rapid Health – you can cancel or rearrange via your confirmation email
- Using your NHS account – (through the NHS website or NHS App)
- Calling us – 0115 932 5229 (Monday to Friday, 8am to 6.30pm)
- Replying CANCEL to your appointment reminder text
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to see
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home visits
Home visits are for patients who are housebound. If you require a home visit, we ask that you phone the surgery before 10.30am to make the request so that our emergency GP can triage and arrange a suitable visit.
A patient will be deemed to be housebound when they are unable to leave their home environment (which may include a residential care setting) through physical and/or psychological illness, this can be a temporary or permanent position. An individual will not be eligible for a home visit if they are able to leave their own home environment on their own or with minimal assistance to visit public or social recreational public services (including shopping). The ultimate responsibility to determine whether a patient requires a home visit rests with the assessing clinician. Patients assessed as not meeting the criteria for housebound will be expected to attend a clinic or surgery setting.