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    • Total number of votes:334
    number of votes for times to be removed from listpercentage of votespercentage
    one time : 29 9
    two times : 58 17
    three times : 118 35
    four times : 24 7
    five times : 19 6
    six times : 13 4
    seven or more times : 8 2
    You should never remove patient from list : 77 23
    number of votes for reasons for not turning uppercentage of votespercentage
    I don't know : 54 16
    Patients forget appointment : 115 34
    Patients improve before appointment : 27 8
    Patients cannot get through on phone to cancel : 49 15
    Patients cannot be bothered to cancel : 65 19
    Receptionist do not cancel appointment when asked to cancel : 4 1
    Computer malfunction at surgery : 2 1
    No on line facility to cancel : 7 2