Littlewick Medical Centre are proud to announce that the practice has been rated as outstanding by CQC, the independent health regulator of health and adult social care in England.
The inspectors attended in February 2016 with the aim of assessing the services we provide in 5 key areas;
Each of these areas are rated on a scale of inadequate, requires improvement, good or outstanding and we received the following ratings providing us with outstanding overall;
Safe – Good
Effective – Outstanding
Caring – Good
Responsive – Outstanding
Well led – Outstanding
The Care Quality Commission (CQC) are the independent regulator of health and adult social care services in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage services to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety then publish their findings, including performance ratings to help people choose care. They also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act. They put the views, experiences, health and wellbeing of people who use services at the centre of their work, and have a range of powers they can use to take action if people are getting for care.
By law, all GP practices in England must make sure that the care and treatment they provide meet national standards of quality and safety. The CQC register GP practices if they can show them that they are meeting these standards. If GP practices are not registered with the CQC they will not be able to provide services. The CQC inspect GP practices to make sure they are meeting these standards, and can do so at any time if there are concerns about the the care provided. For more information on these standards visit www.cqc.org.uk
(Italic denotes example) Aneesa and her family are patients at a local GP practice. Aneesa’s family have a basic knowledge of the English lanuguage but communicate more effectively in Urdu. Her GP practice provides information leaflets about common treatments written in Urdu.
When Aneesa’s eight-year-old daughter needed antibiotics for a throat infection, she and her daughter could understand what was involved and why the medication was necessary, so they agreed to the GP’s prescription.
Andy is 65. He recently visited his GP after he started to get severe heartburn and had difficulty swallowing. After a medical assessment, the Gp suspected that Andy may have stomach cancer. He made an urgent referral for Andy to be seen by a specialist at a hospital. Early the next week Andy was contacted by the hospital to confirm an appointment for him to see the specialist.
When Andy went to the appointment, the specialist had a copy of the GP’s referral form giving relevant information about Andy’s medical history and his symptoms.
A GP practice is not accessible for people who use a wheelchair or have severe difficulty walking because it can only be reached by a narrow flight of stairs. It is not possible to have a lift installed in the building. The practice has fitted secure handrails to the staircase and installed a buzzer at the door to call for help.
Since the practice is still not accessible for some people, it provides a home-visit service fo any existing patients with disabilities. New patients who want to register with the practice are told about the stairs and, if necessary, referred to a local GP practice that is accessible.
A large GP practice employs several GPs and nurses. The pracice regularly monitors waiting times and appointment times to make sure they have enough staff to meet the needs of patients.
As a result, appointments are rarely cancelled or rescheduled.
The partners of a large GP practice are committed to continuously improving the quality of the service they provide to patients. Patients are encouraged to provide feedback through comment cards and the practice website. The practice reception area has leaflets about how to complain, and their complaints procedure is on their website.
The partners hold a meeting once a month to review complaints and other feedback to agree how they will learn from the feedback and make improvements, where necessary. The practice’s website gives information on how they have performed in national and local patient-satisfaction surveys, and what actions they’ve taken to improve the service they provide.