Littlewick Medical Centre, 42 Nottingham Road, Ilkeston, Derbyshire, DE7 5PR  Tel: 0115 932 5229

How do I book an appointment at Littlewick?

You can use our Online Services to book appointments. For more information on our Online Services, or to find out how to register please go to our Online Service Page.

Alternatively, you can ring our reception team 0115 932 5229 to book an appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment you can use our Online Services or call the reception team on 0115 932 5229.

Missed Appointments

Please Note – if you are late for your appointment you may not be seen. It is unfair on anyone else waiting to be held up further.

Our DNA Policy

Patients who repeatedly fail to attend appointments (twice in a 6-month period) and do not contact the surgery in advance to enable the appointment to be re-released will be sent a letter reminding them of the impact and consequences of not attending and not cancelling appointments in advance.

A further incident of failure to attend an appointment or failure to cancel an appointment within the period would result in a final letter detailing the potential for the patient to be removed from the practice list.

Any further occasion of the patient failing to attend or adequately cancel an appointment would result in the practice reviewing the circumstance leading to the failure and possibly a letter informing the patient they have been removed from the practice list.

We will also monitor the patient’s attendance of appointments at clinics and hospitals for treatment we have referred the patient to receive.

Telephone Consultations

To save a visit to Littlewick Medical Centre, have you considered whether your query can be dealt with by a telephone consultation?

Telephone consultations can be used in many different cases such as; sick notes, blood results, insurance claims and more. If you are unsure on whether your query is appropriate for a telephone consultation, you can ask our reception team who will be able to advise you on this.

If you want to arrange a telephone consultation, please contact our reception team on 0115 932 5229 during surgery hours.

Online Consultations

Engage Consult logo

Use our online consultation system

Tell us about your problem and request medical advice, or ask an administrative question and we’ll respond promptly if the request is submitted between the hours of 6am and 10am on our usual practice working days

The On Day Service

GP surgeries in Ilkeston have changed the way in which you are seen for urgent, same day appointments. These changes are being made to ensure that all patients that need to see a GP or nurse on the day will have the opportunity to do so.

What do these changes mean?

This means that Littlewick patients who require an on the day appointment will be seen by a nurse or doctor with The On Day Service. These appointments will still be held at Littlewick.

These appointments will also be available to patients registered other general practices in Ilkeston. This does not mean your care is being transferred to Littlewick Medial Centre

How will the new service work?

Contact the surgery as normal. A member of our reception team will ask what is wrong as per our surgery protocol.

If appropriate, you will be given a time to attend an appointment with a nurse or doctor from The On Day Service.

Why are we making these changes?

Using this service will effectively make more appointments available to our patients for urgent problems. This will in turn open up more routine, pre-bookable appointments to see a GP at your registered surgery.

We understand that it may take some adjusting to, for both patients and staff, and so we ask for your patience whilst we work to improve your care

Erewash Extended Hours Hubs

Local GP practices are working together to offer patients better access to appointments in Long Eaton and Ilkeston through our Erewash Extended Hours Hubs- that means we are able offer appointments at a time which is most convenient for you either at Long Eaton Health Centre or Ilkeston Community Hospital;

You can now book appointments in the evenings and at weekends from Monday – Friday 6.30pm – 8.00pm and Saturday and Sundays, the service is also available on Bank Holidays. Appointments can be booked via reception in the usual way.

Chaperone

At Littlewick, we understand that intimate examinations can be stressful and embarrassing for patients. As a result, all patients have the opportunity to have a chaperone present during their examination.

Before any examination, the clinician will explain the procedure clearly and will then ask if you would like a chaperone.

If for any reason, a chaperone is unavailable but you have requested one, you may be asked to rearrange the examination for another time.

New Registration

Littlewick Medical Centre accepts patients living within the surgery boundary lines.

To register at Littlewick, please go to our How To Register page.