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Welcome to Littlewick Medical Centre

Littlewick Medical Centre BMJ Awards 2013 Primary Care Team of the Year 

 

We are a Medical Centre that proudly serves Ilkeston and the local area extending to West Hallam with our branch surgery The Dales Medical Centre.

Littlewick Medical Centre has long been established in the area since 1920 and was taken over just before the onset of World War II by Dr T E Skinner after which the practice was incorporated into the NHS. Since then our practice has moved from strength to strength now occupying the purpose built site on Nottingham Road, Ilkeston.

We focus ourselves on quick efficient service and building lasting relationships with all our patients as we believe this is vital to a modern medical centre at the heart of a vibrant community.

If you'd like to find out more about Littlewick Medical Centre in general, please find below our free downloadable booklet and latest newsletter.

 

Pharmacy Opening Hours Over the Festive Period

Over the festive period the pharmacies in the local area may have slightly altered opening hours. To see the opening hours of all the pharmacies of all the pharmacies over the coming weeks, open the document below.

Pharmacy Opening Hours

 

GP PAYMENT FOR DEMENTIA DIAGNOSIS - THE TRUTH BEHIND THE HEADLINES

Please take a moment to read this brief statement from Littlewick's PPG regarding the recent news about payments for Dementia diagnosis'.

PPG Statement

 

Little Tots Christmas Tea Party

Little Tots are having a Christmas Tea Party for children on Thursday 11th December 2014 1-3pm here at Littlewick. Also from 1:15pm onwards Santa will be making an appearance to visit the boys and girls, and the pupils from Kensington Primary School choir will be attending.  No ticket needed, everyone is free to come along and join in the festive fun. 

Also this year, we are supporting the charity “Save the Children” which will also be held on Thursday the 11th December. From Reception to GPs, we will all be wearing our best festive Christmas jumpers and donating money to the charity! If you wish to donate, you can either do this through the surgery or please visit the website christmasjumperday.org

 

 

Online Appointment Booking

From 1st April 2015 we will be offering a limited number of nurse and doctor appointments each day that can be booked online via Systmonline. For you to be able to do this you must be registered with Systmonline and have received from the Practice a username and password.

The appointments will be released a week in advance and will be then be released to book by telephone if not taken by the day of the appointment.

If you would like to register for Systmonline you can collect an application form from the surgery or download an online copy using the 'Register for Systmonline' tab on the right hand side of the website. You MUST provider a form of photo ID for us to be able to validate your account. For more information contact the surgery on 01159 325229 and ask for Ryan.

 Patients not registered with SystmOnline will still be able to cancel appointments and request prescriptions via the forms on the website.

 

Craft and Chatter Group

Want to learn a new craft? Make new friends? Why not join the new craft and chatter group held at Littlewick every Monday between 1:00pm – 2:00pm. Cost is £2.00 inclusive of all materials and light refreshments. Don't miss out come and join the fun!

Next of Kin Details

Do we have your next of kin details? If not, visit our Update Contact Details page which is located underneath the 'How Do I' tab.

 

Appointment Cancellation 

Littlewick would like to remind patients that if for any reason you are unable to attend your appointment that you contact the surgery to let us know.

You can now cancel your appointments via this website, by going to our 'How to cancel an appointment page' which can be found under the Appointments tab. You can also cancel your appointments by calling us on 0115 9325229 or by coming into surgery and speaking to one of our receptionists who will be able to rearrange the appointment if necessary.

 

LITTLEWICK APPOINTMENT SYSTEM

Here at Littlewick Medical Centre we operate our appointment system allowing you to book appointments up to 4 weeks in advance with your chosen nurse or GP. Our telephone lines are open from 8am for booking appointments released on the day. If you wish to book a routine advance appointment, you may wish to call after 9.30am when the phone lines are quieter. Once we are fully booked for routine appointments for the day, the receptionists are trained to ask if you need to be seen as an emergency, and a telephone call with an emergency doctor or nurse practitioner will be offered as appropriate. When booking an appointment, the receptionist will ask what the call is regarding, to enable us to signpost your appointment to the most suitable GP or prescribing nurse practitioner as quickly as possible and allows that person to be prepared for your appointment. Please be aware that all children under 5 will be offered an appointment to see a GP or nurse the same day if necessary. Following many reviews of our appointment system, the Doctors and Management Team decided that holding back some appointments until the day at 8am works best in enabling patients to be seen on the day when that is needed.

Should you feel your problem cannot wait until the following day, you will be booked a call back in the emergency surgery. The receptionist will advise you that the GP or the nurse practitioner will be calling either between 8:30am-1pm or 1pm-6pm. Should you be offered an appointment from the GP or the nurse practitioner to attend surgery, please be aware there may be a wait when you arrive due to other emergency patients attending around the same time. The emergency doctor or nurse will be happy to purely discuss your emergency problem in that appointment. Routine sick notes can often be dealt with by leaving your request with reception staff, and do not require an emergency appointment.

 

Important information about all medicines containing Tramadol.

There have been some important changes to the way we prescribe any medication containing Tramadol. Please read the PDF document below to find out about these changes.

Prescribing changes

RISK STRATIFICATION

All practices in England are now participating in a new scheme intended to predict and prevent ill health in patients who may be at increased risk. The process to do this is called Risk Stratification.

As a practice we are currently using a Risk Stratification tool that enables us to look at joint data from hospitals and the GP practice. This helps to determine if a patient may be at higher risk of an admission to hospital.  Care co-ordinators are employed to look at those risks and work within a multi-disciplinary team to discuss the best care that can be provided to reduce the various elements that may be causing ill health in the future. 

Domestic Abuse Helpline

For advice and help call 08000 198668 or visit www.derbyshire.police.uk

Domestic Abuse Helpline poster

Service Concerns Process

Erewash Clinical Commissioning Group (ECCG) has developed a process for managing quality & patient safety concerns, incidents and issues. This process has been developed as a response to national drivers, such as learning from the Francis Report and evidence based good practice.  It provides a single point of access to raise quality and patient safety issues and it will be used to identify areas/services that need to improve patient safety and experience.  It will also facilitate improved communication, identify themes and trends, and inform commissioning decisions.

Service Concerns Process

Service Concerns Form

 

How information about you helps us to provide better care

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against another, so that we can see what has worked best

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your indentity can be used by others, such as researchers and those planning health services, to ensure we provide the best care for everyone

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy. We need to make sure that you know this is happening and the choices you have. For more information, see the Care Data Programme page.

CQC - What standards you have a right to expect from the regulation of you GP practice

The Care Quality Commission (CQC) are the independent regulator of health and adult social care services in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage services to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety then publish their findings, including performance ratings to help people choose care. They also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act. They put the views, experiences, health and wellbeing of people who use services at the centre of their work, and have a range of powers they can use to take action if people are getting for care.

By law, all GP practices in England must make sure that the care and treatment they provide meet national standards of quality and safety. The CQC register GP practices if they can show them that they are meeting these standards. If GP practices are not registered with the CQC they will not be able to provide services. The CQC inspect GP practices to make sure they are meeting these standards, and can do so at any time if there are concerns about the the care provided. For more information on these standards please read through the 'What standards you have a right to expect from the regulation of your GP practice' page or visit www.cqc.org.uk

Blood Pressure Monitoring

If you regularly monitor your blood pressure at home, you may want to use the blood pressure calculator on this website to work out your average BP reading. You can also print off the form below and bring it in to surgery to allow us to update your records.

BP monitoring form

NHS 111

A recent survery has shown that a large number of patients do not know who to contact for out-of-hours care. The number to call is 111. NHS 111 is for people who require urgent care but it isn't a 999 emergency. This can be due to their GP's opening hours, potentially needing to use another service such as A&E or needing more information and reassurance as to what to do next.

NHS 111 is a 24 hour service, 365 days a year. Calls are free from both landline and mobile.

Counselling and Support in Erewash

Talk about any issue to an experienced Relate Family or Safe Speak counsellor.

More information here

Littlewick Bingo Club

The Littlewick Bingo Club will meet again on Friday 19th December 2014 2-4:30pm. During this session we plan to have a Christmas fuddle and some festive tunes to celebrate Christmas.

You do not need to be registered at the surgery to take part, the more the merrier. The group provides the chance for the older members of the community to meet new people in a safe and friendly environment. There is a small charge of £2 to take part to help us cover costs and we will also be doing a small raffle.

Should you require further information please feel free to contact Ann-Marie at the surgery. 

Littlewick Bingo Club dates 2014

INTERCARE MEDICAL AID FOR AFRICA

Intercare are a charity whose work involves sending off unused medications and supplies to Africa where millions of people have to go without treatment for everyday illnesses due to of lack of basic medications. Intercare supports 121 health units across Africa in Ghana, Cameroon, Tanzania, Zambia, Sierra Leone and Malawi. The charity has sent more than £10 million worth of medicines to these countries so far. The charity can accept complete strips of tablets within their original packaging, inhalers, injections which do not require refrigeration, creams, eye drops/ointments, dressings and bandages. All medicines need at least 15 months shelf life. Unfortunately the charity cannot accept controlled drugs, glass bottles, liquids, incomplete strips of tablets, items requiring refrigeration and used syringes or needles.

Littlewick needs your further  help to help us support this charity. Towards the start of the year we sent off our first package containing approximately £200 worth of medication/supplies. On the 6th August 2013 we sent our second consignment containing 3 large boxes which we are really proud of.

We would like to thank all the patients, staff, pharmacies and nursing homes helping us achieve this. We would appreciate your further support to help this amazing charity. Should you have any questions, queries or simply wish to hand in medicines/supplies please contact Laura at the surgery.

All New Patients Welcome!

Littlewick Medical Centre is accepting new patients who live within the surgery boundary lines, which can be seen on the Area We Cover page.

Registration is easy. Patients in need of registering with the doctor can complete the Registration forms which are available from reception in our New Patient Pack. To save time, one of these forms can be opened below. Upon completion, the forms are to be handed into the surgery and the process will be established with the Health Authority to obtain the medical records from the previous G.P.

New patients are invited to have a registration appointment with the Health Care Assistants for a basic well person check. This appointment is not compulsory but is recommended as it allows the surgery to obtain a bit of medical information prior to the full medical records arriving. For any queries please contact the surgery on 0115 9325229.

Download the New Patient Questionnaire

Coffee Morning

Every last Thursday of the month Littlewick Medical Centre hold a Carers Coffee Morning, this is a place for unpaid carers who look after a family member, friend or neighbour to get together to have a coffee and a chat. Over the last 12 months it has proven to be very successful and carers who attend are now in regular contact with each other. This is open to anyone in the area even if you are not a Littlewick patient. Derbyshire Carers association attend all of the coffee mornings so are available for any questions or advice. 

Please be aware there will be no carers coffee morning held in December due to the festive period. The coffee morning will resume in January 2015.

More information about Carers Coffee Morning

 

Littlewick Booklet

Littlewick Patient Charter

Littlewick Newsletter (December 2014)


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