Welcome

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Welcome to Littlewick Medical Centre

We are a Medical Centre that proudly serves Ilkeston and the local area extending to West Hallam with our branch surgery The Dales Medical Centre.

Littlewick Medical Centre has long been established in the area since 1920 and was taken over just before the onset of World War II by Dr T E Skinner after which the practice was incorporated into the NHS. Since then our practice has moved from strength to strength now occupying the purpose built site on Nottingham Road, Ilkeston.

We focus ourselves on quick efficient service and building lasting relationships with all our patients as we believe this is vital to a modern medical centre at the heart of a vibrant community.

If you'd like to find out more about Littlewick Medical Centre in general, please find below our free downloadable booklet and latest newsletter.

How to Use the Website

To navigate the webite, you can use the tabs down the left hand side of the webpage to select the page that you would like to view.

Some tabs will extend to show you a number of other pages available to view e.g hovering over the 'Our Practice' tab will allow you to view pages such as 'Meet the Staff' and 'Patient Information'.

Alternatively, you can select the main page which will provide you with links to each page within that section e.g left clicking 'Our Practice' will take you to a list of links to 'Meet the Staff' and 'Patient Information' - left clicking these links will then take you to your selected page

Missed Appointments

We would like to thank patients for working with us to help reduce our missed appointments rate. Last week, beginning August 1st 2016, we still had 109 appointments missed and not cancelled in advance which equates to over 18 hours of lost appointments. Please encourage all your friends and family to email or call the surgery on 0115 932 5229 if they cannot attend an appointment. This slot can then be offered to someone else, which could be you! Thank you.

Littlewick rated as 'Outstanding' by CQC

Littlewick Medical Centre are proud to announce that the practice has been rated as outstanding by CQC, the independent health regulator of health and adult social care in England.

The inspectors attended in February with the aim of assessing the services we provide in 5 key areas;

  • are the services safe?
  • are the services effective?
  • are the services caring?
  • are the services responsive?
  • are the services well led?

Each of these areas are rated on a scale of inadequate, requires improvement, good or outstanding and we received the following ratings providing us with outstanding overall;

Safe - Good

Effective - Outstanding

Caring - Good

Responsive - Outstanding

Well led - Outstanding

Why can't I get an appointment?

We know that at times it can be difficult to get an appointment and we know how frustrating this can be. There are various reasons for this:
Firstly, the health service is underfunded, and the government is cutting the budget again and again to general practice. This means that we cannot employ the extra nurses and doctors that we need, to be able to offer everyone the service they would like.

The staff at Littlewick are committed to offering the best service that they can in the difficult financial climate that the NHS is in. We are a training practice and are seeing less newly qualified doctors choosing to become GPs because of the political and financial situation, and this is very worrying for the future.
Secondly, many patients do not attend for the appointments that they have booked – this wastes clinician’s time when they could be seeing patients who need to be seen. If you are not going to be able to attend your appointment or no longer need it then please cancel as soon as possible to enable someone else to use the slot. People who repeatedly book appointments, then do not turn up, may be asked to register
elsewhere. In recent weeks up to 100 appointments per week have been wasted in this way.
Thirdly, many people believe they need an appointment with their doctor for minor illnesses that can be dealt with by the chemist or other resources. We have been working closely with Manor Pharmacy next door for many years, and their trained pharmacists are able to offer advice and treatment for a wide range of minor illnesses.

A pharmacy should be your first port of call for coughs, colds, conjunctivitis, sore throats, diarrhoea, minor rashes, headaches, hayfever, headlice and cuts and bumps. If they are not able to deal with your condition and recommend that you need to see a clinician here, our neighbouring pharmacy will issue you with a slip which will enable you to pop in and make an appointment easily. Did you know that they are also able to offer free emergency contraception? 
More and more medications are able to be purchased over the counter these days and with the pressure on resources that we currently have we are no longer able to offer emergency appointments to get medication that is available cheaply from the chemist. This includes calpol and children’s ibuprofen, thrush treatments, treatment for worms, head lice and hayfever medications. All medication that is available easily over the counter will be subject to a 48 hour turnaround to be supplied on an NHS prescription.

There are lots of really good self-care advices available on line. May we recommend:-
nhs.uk and patient.co.uk – both very good websites offering sensible advice about a full range of conditions
diabetes.org.uk – useful site if you have diabetes, may be able to answer your questions and offer advice on diet, driving, travel and generally living with diabetes

whenshouldiworry.com – useful site offering advice on children’s illnesses and when to worry about them
moodjuice.scot.nhs.uk – can help if you are feeling low, anxious, angry, suffering from a bereavement or having any mental health problems.
If you have back, knee, shoulder or any other joint pain then a physio may be a better option than a GP. Did you know you can self-refer for a free assessment and treatment up at Ilkeston hospital by ringing 01335 230079

We cannot do anything to change the financial situation of the NHS at present. . However, if we can all use the services more wisely – cancelling appointments that you can’t attend and only coming to see us if it is appropriate, then it should be easier to make an appointment at the time you really need one. 

 

 

Littlewick Patient Charter

Littlewick's August Newsletter

 

 


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